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Return and Refund Policy

Effective Date: 24.05.2024

At Ozeanic Digital, we strive to provide our clients with the highest quality digital marketing services. If you are not completely satisfied with our services, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Services Provided

Ozeanic Digital provides a range of digital marketing services, including but not limited to SEO, content marketing, social media management, PPC campaigns, and web development. Each service is tailored to meet the specific needs of our clients.

2. Service Cancellation

a. Cancellation by Client

  • You may cancel your service agreement with Ozeanic Digital at any time by providing written notice to our support team at [Insert Contact Email]. Please note that cancellation requests should be made at least 30 days prior to the intended cancellation date to avoid billing for the next cycle.
  • Upon receiving your cancellation request, we will confirm the cancellation and inform you of any remaining obligations, including final payments for services rendered up to the cancellation date.

b. Cancellation by Ozeanic Digital

  • Ozeanic Digital reserves the right to cancel service agreements at any time if a client violates our Terms and Conditions or engages in activities that are harmful to our business or reputation. In such cases, we will provide written notice of the cancellation and any applicable refunds will be processed according to our refund policy.

3. Refund Policy

a. Eligibility for Refunds

  • Refunds are available for specific services under certain conditions, as outlined below. Custom services and personalized solutions may not be eligible for refunds due to the nature of the work involved.

b. Digital Marketing Services

  • Initial Consultation and Strategy Planning: Fees paid for initial consultations and strategy planning sessions are non-refundable.
  • Ongoing Monthly Services: If you are not satisfied with our ongoing monthly services (such as SEO, PPC, or social media management), you may request a refund for the most recent month of service. Refund requests must be submitted within 10 days of the end of the service month. Refunds will be processed within 30 days of approval.
  • One-Time Services: For one-time services (such as website audits or content creation), refunds may be requested within 7 days of delivery if the service does not meet the agreed-upon specifications. Refunds will be processed within 30 days of approval.

c. Web Development Services

  • Project Deposits: Deposits paid for web development projects are non-refundable once work has commenced.
  • Milestone Payments: Refunds for milestone payments will be considered on a case-by-case basis if the delivered work does not meet the agreed-upon specifications. Refund requests must be submitted within 7 days of receiving the milestone deliverable.

4. How to Request a Refund

To request a refund, please contact our support team at [Insert Contact Email] with the following information:

  • Your name and contact information
  • Details of the service you are requesting a refund for
  • The reason for your refund request
  • Any supporting documentation or evidence

Our team will review your request and respond within 7 business days. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

  • Email: info@ozeanicdigital.com
  • Phone: +91 8680930609
  • Address: No 54/1, Jawaharlal Nehru Road, (100ft Road), Opp SIMS, Vadapalani, Chennai – 600 026

Thank you for choosing Ozeanic Digital. We value your business and are committed to providing you with the best possible service.